Privacy Policy

This privacy policy explains how Mobility Codes, operating under the commercial name Unload, hereafter "Unload", "we", "us" or "our", collects, uses and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French law.

1. Data Controller

The data controller is Mobility Codes, 17 B Rue Berthelot, 92130 Issy-les-Moulineaux, France. For any questions regarding the processing of your personal data, you can contact us at: privacy@unload.bot

2. Data Collected

We collect the following data:

• Identity data: name, email address
• Account data: login credentials, preferences
• Usage data: uploaded documents, generated product cards
• Billing data: subscription plan and status — payment details are processed by our payment partners and never reach our servers
• Technical data: IP address, browser type, access logs

3. Purpose of Processing

Your data is processed for the following purposes:

• Providing and improving our services
• Processing your documents and generating product cards
• Managing your account and subscriptions
• Communicating about our services
• Ensuring platform security
• Complying with our legal obligations

4. Legal Basis

Data processing is based on: (a) contract performance for service delivery, (b) legitimate interest for security and improvement, (c) consent for marketing communications, (d) legal obligation for accounting data.

5. Data Storage

Your data is stored securely on Google Cloud Platform servers located in the European Union (Belgium). We implement appropriate technical and organizational measures to protect your data. Documents you upload are retained while your account is active, so that your product sheets can keep referencing their source documents; you can delete them at any time, and they are permanently deleted when your account is closed.

6. Data Sharing

We do not sell your personal data. Some of our providers process data outside the European Union (in particular in the United States); such transfers are governed by appropriate safeguards — the European Commission's Standard Contractual Clauses or the EU-U.S. Data Privacy Framework, as applicable. The named list of our sub-processors is available on request at privacy@unload.bot. We may share your information with:

• Cloud service providers (Google Cloud, Firebase) — hosting and storage
• Billing and payment processors (Shopify Billing, PrestaShop Billing operated with Chargebee, Stripe) — subscription management and payment processing
• AI processing providers — automated document extraction, image analysis and generation, and our support assistant; they act as processors on our instructions and may not use your data for their own purposes
• Image search provider — receives product titles and brands to find product images on the web
• Email delivery provider — transactional emails
• E-commerce platforms (Shopify, PrestaShop) — product synchronization with your store
• Competent authorities — when required by law

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to portability: receive your data in a structured format
• Right to restriction: limit the processing of your data
• Right to object: object to processing based on legitimate interest
• Right to withdraw consent: at any time for consent-based processing

To exercise these rights, contact us at: privacy@unload.bot. We will respond within 30 days. You also have the right to lodge a complaint with the CNIL (French Data Protection Authority).

8. Cookies

We use strictly necessary cookies for authentication and security. We do not use advertising or tracking cookies. Analytics cookies are only activated with your consent.

9. Data Retention

Personal account data is retained for the duration of your account plus 3 years after deletion (statute of limitations). Accounting records are retained for 10 years in accordance with French law. Uploaded documents and product data are retained while your account is active and are deleted when your account is closed or upon your request.

10. Contact

For any questions about this policy:

11. Shopify Integration

When you connect your Shopify store to Unload, we access and process the following data:

• Store information: shop name, domain, primary locale
• Product data: titles, descriptions, prices, variants, images, inventory levels
• Product metadata: tags, collections, product types

This data is used exclusively to synchronize product cards from Unload to your Shopify store. We do not access customer data, orders, or payment information.

Shopify access tokens are stored securely in Google Cloud Secret Manager. When you disconnect your store, all Shopify-related credentials are immediately deleted.

Our integration complies with Shopify's API Terms of Service and Partner Program Agreement. We implement GDPR-compliant webhooks for data deletion requests.

12. Chrome Extension — Image Capture

The Unload Image Capture extension is an optional companion tool that helps you save product images from supplier websites directly into your Unload product cards.

• The extension is only active during an explicit capture session started from the Unload platform
• Each image capture requires a manual click — no automated or background data collection
• Only the URL of the image you explicitly select is transmitted to our servers
• No browsing history, cookies, form data, or personal information is collected or accessed
• No data is collected when the extension is idle (outside of a capture session)

Captured images are downloaded by our servers and stored in your Unload account (Firebase Storage) as part of your product cards. This replaces the manual process of right-clicking, saving, and re-uploading product images.

The extension requests the 'activeTab' permission to display the capture button on the current page, and the 'storage' permission to persist session state. It does not request access to browsing history, bookmarks, or any other browser data.

Image URLs are sent to Unload's Firebase Cloud Functions for download and storage. No data is shared with third parties. All communication uses HTTPS encryption.

13. PrestaShop Integration

When you connect your PrestaShop store to Unload, we access and process the following data:

• Store information: shop URL, languages, currencies
• Product data: titles, descriptions, prices, combinations, images, stock levels
• Product metadata: categories, features, brands

This data is used exclusively to synchronize product sheets from Unload to your PrestaShop store, through the PrestaShop Webservice key you provide. We do not access customer data, orders, or payment information.

Your Webservice key is stored securely in Google Cloud Secret Manager and deleted when you disconnect your store. Subscription events received from PrestaShop Billing are limited to the plan, its status and the billing period — never payment details.